Case Stud - 1010 Words

Introduction- Issue, Past campaigns, what campaign I’m doing, provide info on whats going to be in the report the structure, and how ill be providing a creative solution. s Illicit drug use is a major problem in Australian culture as a recent study in 2012 by the United Nations has concluded that Australia has the highest rate of recreational drug users in the world (Toohey,2012). An Illicit drug can be defined as â€Å"the non-medical use of a variety of drugs which include: amphetamine- type stimulants, cannabis, cocaine, heroin and other opioids, and MDMA (ecstasy) (Hall W, Ross J, Lynskey M, Law M, Degenhardt L.,2000). Australian Governments on all levels including non-governments have been trying to fight this illicit drug problem†¦show more content†¦The reason for there views to legalise Illicit drugs is so that substances may be able to be standardized, the same way in which alcohol is (% of alcohol displayed by manufacturer) which would provide a safer product than those unregulated and dealt in the black market. As well the Government would generate higher levels of income as the black market would be almost eliminated. This furth er funding may be able to provide assistance to those drug abusers and help fund the Health and social cost associated with illicit drug use e.g. Health care (Ambulances, Rehabilitations, Hospitals), Criminal justice system (Prisons, Judges, police). Another previous Social Marketing Campaign in Australia that received worldwide attention because of its confrontational scare tactic advertisements was the Grim Reaper Campaign. It was televised in 1987 just after the National Campaign Against Drug Abuse was put into effect. The Campaigns goal was to increase the awareness of the risk of Transmission viruses such as HIV/AIDS when it comes to taking illicit drugs with syringes as well as having safe sex. The Campaign was heavily critisied for TALK ABOUT WHY THIS CAMPAIGN WAS CRITISED AND SITE THAT SHIT. Reference Hall W, Ross J, Lynskey M, Law M, Degenhardt L. How many dependent heroin users are there in Australia? NDARC Monograph No. 44. Sydney: National Drug and Alcohol ResearchShow MoreRelatedBeauty Parlour Case Stud Essay2097 Words   |  9 Pagesspecific situation. According to the case of Beauty Parlour, the specific task, allocating staff to provide each treatment within a customer ¡Ã‚ ¯s appointment, will be discussed by using these two approaches. Reasons and benefits of using computers in business will also be discussed briefly in the article. Then, it is going to discuss individually what DSS, ES and algorithmic approach are. Finally, based on these discussions and the specific task in the case study, some assessments of investigationRead MoreEssay on Case Stud Powell Logistics1068 Words   |  5 PagesAssignment #3: Powell Logistics Case Study A.    Defining the issue The immediate issue is to make a decision on the future of the family company. B. Analyzing the Case Data * The truck transportation industry is a vital part of the Canadian economy with $43 billion in sales annually and employing 400,000 people * The for-hire sector accounts for 40% of the transportation industry in Canada * The for-hire sector has 2 service offerings: TL – Truck load, only full load between 2Read MoreEssay On Shipping Container Home1203 Words   |  5 Pagesstructural framing has a significant impact on insulation performance. 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It’s necessary to keepRead MoreEthics in Corrections989 Words   |  4 Pagesofficers from having sexual relation with inmates. This is even taught at the department of corrections training academy. The one thing the department of corrections did not teach the female correctional officer is some of the male inmates are (Real Studs). Some of these men have been working out with weights for years. They will build their bodies with huge mussels, and are very good looking men. These men have also learned to be very good con men. They could sweet talk most women out of anything.Read MoreDetenarios Of Rule In Law1029 Words   |  5 PagesAfter reviewing the following scenario, how I would rule in this case if I were the arbitrator (decision maker) would have to be with the sergeant, chief, and the city and how they ruled in this case. Before coming to this decision, I first read and made sure I understood both sides before choosing one and going from there on what I would do myse lf. I do get where both sides are coming and see each case why they are right, but I believe safety to be a very important issue, especially in this lineRead MoreSafety Precaution About Bench Fitting Shop and Concern to Tools and Equipment Used for6159 Words   |  25 PagesPreparation and safety 18 2: Step-by-step instruction 22 15.0 Repairing an external thread 23 1. Preparation and safety 23 16.0 Repairing an internal thread 24 1. Preparation and safety 24 Part 2: Step-by-step instruction 25 17.0 Remove and Replace a Stud 26 1. Preparation and safety 26 2: Step-by-step instruction 27 18.0 Using a screw extractor 28 1. Preparation and safety 28 2: Step-by-step instruction 29 1.0 Aims and Objectives Learning Outcome: By the end of this unit each apprenticeRead More Capital Punishment Essay: Its Fair and Effective964 Words   |  4 Pagescapital crimes (1). Among the innocents they list Sacco and Vanzetti as well as Ethel and Julius Rosenberg. 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( Hci )993 Words   |  4 Pagestranslate into one person working two whole days, for example, or two crew members working one whole day. Generally speaking, drywall, as a phase, starts with screwing the sheetrock onto previously erected wood studs. The screws are placed every three feet or so apart up through the studs. Too little screws can cause the sheetrock to bow and makes the walls uneven. Too many screws is a waste and creates extra work in the next step. After the sheetrock is all screwed into place, the worker covers

Emily Brontë’s Personal Influence on Wuthering Heights

It has been proven evident throughout the history of literature that authors will tend to incorporate their own lives into their works. This is the case in Wuthering Heights by Emily Brontà «. Although the novel is in itself fictional, Brontà « invites readers into her private life by the way in which she writes her novel. Literary elements are often taken into consideration when determining the value of a literary work. However, they offer more than just layers of complexity to a work. Brontà « uses countless metaphors to portray relevance to her own life. The ongoing comparison between the characters in Wuthering Heights and Brontà «Ã¢â‚¬â„¢s own life only exemplifies how often authors use their works to reflect their lives. The never-ending question†¦show more content†¦The sisters still planned on opening their own school, which they succeeded in doing after their aunt’s death (Emily Jane Brontà «). However, the school was not open for long on the behalf that it was in their home village. The sisters later continued to work on their literature, and even began publishing their poems under male pseudonyms. Emily was known as Ellis Bell, which allowed her to keep her initials of EB (Emily Bronte Overview). The death of these triumphant sisters was inevitable and almost expected. Emily came to the conclusion that the unsanitary conditions in her home and the rough England climate had been detrimental to her health (Gaskell, p. 264). Emily caught a cold at her brother, Branwell’s, funeral. This illness transformed to tuberculosis. When Emily began to refuse medical attention, her sister Charlotte grew more worried each day. Charlotte is even quoted as stating that the local doctor sent Emily medicine, which she refused to take. Charlotte prayed for God’s support for her family throughout these dark times (Gaskell, p. 281). When Emily was moments from her death, she finally requested a doctor, but it was too late. Emily Brontà « died at the age of thirty, only a year after she publicized Wuthering Heights. Emily died less than three months after her brother did, which led the family and servants to believe she died of a broken heart. Winifred Gà ©rin comments about this he artbrokenness in his novel about Brontà «Ã¢â‚¬â„¢sShow MoreRelatedEmely Bronte and Wuthering Heights1340 Words   |  5 Pages30th, 1818 to be exact, that a legend was born. Emily Jane Brontà «, the fifth of six children, came into existence. (Information found on GradeSaver) Her father, Reverend Patrick Brontà «, grew up as a peasant while her mother, Maria Brontà « Branwell was quite wealthy. The two became a pair and after years of marriage, finally had a family of eight. Though the family was not fully united for long. (page 10, Howard) Their were a heap full of little Brontà «Ã¢â‚¬â„¢s when Maria was still alive, which were MariaRead MoreHow Emily Bronte Introduces the Reader to the Themes of Enclosure and the Supernatural in Wuthering Heights1464 Words   |  6 PagesHow Emily Bronte Introduces the Reader to the Themes of Enclosure and the Supernatural in Wuthering Heights It took many attempts to get Wuthering Heights published and when it finally was it received a lot of negative reviews because the contemporary readers werent ready for Emilys style of realism. A Victorian critic July 1848 from Grahams Magazine reviewed Wuthering Heights as vulgar depravity and unnatural horrors and described the author as, a human being couldRead MoreGypsy of Wuthering Heights1203 Words   |  5 PagesEmily Bronte’s novel is an important work in the 19th century, particularity when describing the nature of people. One of the Characters, Heathcliff, is very interesting because his decent and parentage is never truly defined. Because of this uncertainty, the reader is lead to believe Heathcliff may have a Gypsy heritage. Gypsies were thought to be dark-haired, dark-skinned, dirty, messy and uneducated. Gypsies were often objects of discrimination usually because they look different from theRead MoreAnalytical Paper Explicating Emily Brontes Wuthering Heights2293 Words   |  9 Pagesï » ¿Analytical paper explicating the novel-Wuthering Heights by Emily Bronte Introduction Emily Bronte really does do good job bringing in love, passion, longing, and death and also the afterlife, which has a way of linking them all rolled up into one, and creates the excellent novel that we all refer to in this current time as Wuthering Heights. Even though Catherine and Heathcliffs desire for each other did appear to be the attraction of Wuthering Heights, provided that it is greater and moreRead MoreRomeo and Juliet vs Wuthering Heights Essay example2305 Words   |  10 PagesHow is love portrayed in â€Å"Romeo and Juliet† and â€Å"Wuthering Heights† and how do settings affect and reflect the characters? William Shakespeare’s â€Å"Romeo and Juliet† and Emily Brontà «Ã¢â‚¬â„¢s â€Å"Wuthering Heights† are widely considered to be two of the most influential and popular romances in English literature. The way setting is used to reflect the mood of the scene, using variations of light and dark as well as weather and nature, is very stimulating to the imaginations of the audience. This essay willRead MoreVanity Vs. Morality : From Victorian England2183 Words   |  9 PagesMorality: From Victorian England to America’s Roaring ‘20s Love is the driving force behind many decisions made, but in previous times wealth was the driving force behind the concept of marriage. Emily Bronte discusses the power money has over individuals in her romantic/gothic novel Wuthering Heights, which is paralleled by Baz Luhrman’s 2013 recreation of the film The Great Gatsby. During the industrial revolution, Bronte depicts the story of a poor orphan who falls in love with a privilegedRead MoreQuestions Answered On Macbeth And Wuthering Heights1864 Words   |  8 PagesQuestions answered about Macbeth / Wuthering Heights Macbeth and Wuthering Heights not everyone s favorite books. But have you ever thought to breakdown and analyze the book s piece by piece. In this short essay, that will be during for questions such as why is their so much suffering in both novels, ambition, why do all the relationships in the book don’t end well, why women always in control, and finally why people dislike the suggested books. With that, I give you the theme of destructive loveRead MoreUnreliable Narration of Wuthering Heights Essay1457 Words   |  6 PagesEmily Brontà «s Wuthering Heights is the story of two intertwined families from late 18th century England through the beginning of the 19th century. Living on an isolated moor, the families interact almost exclusively with each other, repeatedly intermarrying and moving between the manors Wuthering Heights and Thrushcross Grange. The reader hears the story from Lockwood, the tenant of Thrushcross Grange, through the housekeeper, Nelly Dean. 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The era was a great age of the English novel, which was the ideal form to descibe contemporary life and to entertain the middle class. Emily, born in 1818, lived in a household in the countryside in Yorkshire, locates her fiction in the worlds she knows personally. In addition, she makes the novel even more personal by reflecting

Chapters 1-5 of Edith Hamilton Mythology - 3464 Words

Chapter 1 THE TITANS AND THE TWELVE GREAT OLYMPIANS Titans they are the Elder Gods. They are enormous in size and have incredible strength. IMPORTANT TITANS CRONUS (Saturn) he ruled until Zeus dethroned him. OCEAN- the river TETHYS- Ocean’s wife HYPERION- Memory THEMIS- Justice IAPETUS- important because of his sons ATLAS- Bore the world on his shoulders PROMETHEUS- the Saviour THE TWELVE OLYMPIANS They are superior, they are considered the highest gods They are called Olympians because they live in Mt. Olympus, the highest mountain in Greece which is located in Thessaly in North East of Greece The twelve Olympian gods are: Zeus- ruler of heaven Hera- Juno Poseidon- Neptune, ruler of sea Hades – Pluto god of underworld†¦show more content†¦Lover of Aphrodite.his bird was the vulture. Hephaestus (Vulcan and mulciber) God of fire, son of Zeus and Hera or Hera alone. He is ugly and lame. His wife is one of the three graces in the iliad, she is Aphrodite. Hestia (vesta) Zeus’s sister and like Athena and artemis, a virgin goddess. No distinct personality. Goddess of the hearth, the symbol of the home. THE LESSER GODS OF OLMYPUS God of Love, Eros (Cupid in Latin), he is the most important of the lesser gods. This idea the Greeks had of him is best summed up not by a poet but by a philosopher, Plato. His greatest glory is that he cannot do wrong nor allow it. He was often represented as blindfolded, because love is often blind. Hebe was the Goddess of Youth, daughter of Zeus and Hera. Wife of Hercules Iris was the Goddess of the Rainbow and a messenger of the gods, in the Iliad, the only messenger. Muses and the Graces The gracs were three: Aglaia (splendour), Euphrosyne(Mirth) and Thalia (Good Cheer). They were the daughters of Zeus and Eurynome. The muses wre nine in number, the daughters of Zeus and Mnemosyne, Momory. They are of one mind, their hearts are set upon song and their spirit is free from care. Clio was muse of history, urania, of astronomy, melpomene of tragedy, thalia of comedy, terpischore of dance, calliope of epic poetry, erato of love-poetry, polyhymnia of songs to gods, euterpe of lyric poetry. Themis, the Right or Divine

Strategic Planning Business Performance -Myassignmenthelp.Com

Question: Discuss About The Strategic Planning Business Performance? Answer: Introduction The Rock Paper Scissors is located in Australia that is currently facing management issues in the contemporary environment. The report focuses on these challenges and the recommendation provides recommendation from the analysis of the management issues identified. Fadi and Fatimah Khan are the founder and owner of this hairdressing saloon that was established about a year ago. They planned of starting the saloon with after the hairdressing competition took place in Australia, where Fadi won the first prize. This is a unisex saloon that provides service to both men and women. Their saloon has all the facilities like staffs and equipments that the customers look for in a modern hairdressing saloon (RockPaperScissors Salon. 2017). In spite of having all these facilities, the saloon constantly failed to experience a profitable outcome. A thorough research on the organization represents issues in the various level of management. They are unethical practices by the staffs, lack of financial reporting in the organization, lacks of motivation and encouragement in the organization, leadership issue and absence of defective management, lack of performance evaluation, lack of goals and objectives, absence of mission and vision statement of the business, and absence of strategic planning for running the business. The business is failing to incorporate these factors which are why they are unable to gain any advancement in their business. The report will be addressing the identified issues in the management of Rock Paper and Scissor. The report would provide an analysis of these issues and make recommendations to mitigate the problems. The provided recommendations follow and bounded by the principles, theories and models of management that will support the business to gain control and generate profit out of it. The proposed recommendations can be summed up as follows. The business requires a strategic planning to assess the business environment and the contrivance of business objectives and strategies to overcome the issues in management system Schemes related to the motivation have to be incorporated in the business for encouraging the workforce. The business should follow Maslows motivational theory to achieve the desired goal. An effective leadership is necessity and the owners need to hire an effective leader who will contribute in directing and managing the issues that are present in current workplace. The leader can also contribute in motivating the employees and help setting up the workplace environment accordingly. Requires fresh up to date business plan that successfully communicate with the market. Incorporating the employee performance tool along with the financial monitoring tool for keeping track on the identified issues. Set workplace ethics for creating value. Management Concept, Principles and theories discussed in this report It is an inseparable and one of the most important parts of organizational management. The importance of strategic planning is irrespective of the size of the business. It helps the company to set the priorities of the company and direct its strength and resources toward it for achieving the goal of success in the competitive market (Steiner, 2010). Rock Paper and Scissors falls under the category of a small business and this can be a reason they have overlooked the necessity of a strategic planning. However, on contrary of their viewpoint, the small-scale businesses require more effective and correct planning to compete with the big brands operating in the market (Poister, 2010; Skokan, Pawliczek Piszczur, 2013). The case demonstrates a lack of organized management in the business and requires strategy based planning to focus on their goal and for value creation. Goals, Strategies, and Objectives Goals, objectives, and strategies are the first three things that an organization needs to set prior to starting any business. Each one of the three has its own purpose in the process where the goals classify the track for the organization that will help achieving the growth. Objectives on the other hand set by the organization to mark the target that it desires to achieve over a certain period. It can be like achieving certain number of customer base, customer loyalty through providing certain services or can mark the desired expansion of the business. Whereas, the strategies of an organization are formulated on the basis of goals and objectives previously set by the company. Strategy of a company defines the way taken by the company to meet the objectives. It involves target segmentation, market analysis, other marketing, and management procedures that define the process of achieving the goals. With the reference of the company under study, the company requires different strategy f or dealing with the customers based on their sex. Mission and Vision Statement The mission statement states the purpose and primary objectives related to the customers needs and team value. Besides, it identifies the process of reaching the position it desires to be. Vision statement on the other hand describes the position it wants to reach and communicates the purpose and values of the organization to the customers. One can observe the present leading to the future through the mission statement, whereas, the vision statement identifies the future. Both of these statements helps the organization in identification of the hurdles in the system and prescribes the method of overcoming them for successfully reaching their goal (Fuller, 2014). These have to be aligning with the goals and objectives of the company so that it can successfully communicate to the customers and the employees as well for creating brand value. Motivation Maslows motivation theory communicates the necessity of motivation in improving the performance of the employees that results into the improvement of the organizational performance. It is the responsibility of the management of the company to look after the employees and keep them motivated. According to the theory, there are certain needs of every employee working in any organization and the theory classifies them into five different stages to form a pyramid (Jerome, 2013). This is the reason Maslows motivation theory is popularly known as the need hierarchy theory. Maslow suggests the organizations to fulfill the needs of individual worker in the organization to keep them motivated in the workplace by setting target. This will direct the workers to express their full potential, as it will let them fulfill their needs (Maslow, 2013). The motivation factors could also be dividing into extrinsic and intrinsic. The extrinsic factors states the benefits and compensations offered by the company to its employees, whereas, the intrinsic on the other hand is to make the workplace more attractive where the employees will enjoy working. The intrinsic factors prove to have more profound effect than the extrinsic factors as it provides job satisfaction. Leadership Leadership is the primary criteria for an organization to succeed. No proper style of leadership is absolute in gaining organizational success as the leadership changes the atmosphere of the workplace. However, certain leadership proves to be useful in certain workplaces. For example, the transformative leadership proves to be the best in motivating the employees in the corporate and private sector. Whereas, the autocratic leadership is required in the military for achieving success (Lidow, 2014). Hence, selection of accurate leadership is necessary for the success of the organization. Performance Management Performance management includes the tracking of performance of the employees working in the organization. It is an important part of the organizational management and monitored by the manager or the owner of the organization. It will enable the authority to track individual performance and help determining the necessary steps required to improve the individual performance gain improvement in overall organizational performance (Buckingham Goodall, 2015). It is directly related to the motivation and leadership of the organization as proper leadership can motivate the employees and address the issues for extracting optimum performance from the employees. Financial Reporting Financial reporting or budgeting is an integral part of business strategy of any organization. It will help them to track and control the investment in the business and the outcome received from the investment. An annual budget will also facilitate in determining the sectors where more investment is required (Thesis, 1937). This will direct the cash flow in the business and provide details for managing the investment. Ethical Practices At present times, the government has made it mandatory for every organization operating in any industry to include CRS policy in their strategy. It is the ethical practices of the organization. It also facilitates in value creation for their product by considering the organizational responsibilities towards the society (Crane Matten, 2016). Innovation It is mandatory for every organization to have an innovation strategy in order to maintain the sustainable growth and to compete in the competitive market. Companies can achieve competitive advantage in the target market segment by introducing innovation in their business model that will differentiate their business from other similar organizations operating in the market (Ngo O'cass, 2013). Strategic Planning The management issues identified in Rock Paper Scissors has to mitigate with proper implementation of strategic planning. It will help the organization in maintaining a proper track and facilitate in addressing the future risks that might come. Some of the steps in hand can be recommended for the selected organization in the process that are: Identification of the current issues Identify the strength and weaknesses of the organization Set the priorities of the issues according to their intensity Make strategic planning for addressing the issues in order The plan should be focusing on the strengths to improve the situation and address the weakness and develop accordingly Proper implementation of the above mentioned steps will help the Saloon to overcome the strategic issues present in the organization and gain strategic improvement necessary for generating profit from the business. Goals, Strategies and Objectives As identified in the previous section, the organization is lacking a clear goal, objective and strategy for their business. It is necessary for the organization to identify these and incorporate them in the business. It has to be formulated prior to setting the various strategies needed in the organization as the strategies will aim to address the goal and objectives for making profit in the target market segment. This process will involve market investigation using various tools available for market analysis. The SWOT analysis, porters five force model and 7Ps of marketing will help the company to identify the market situation and clear the path of selecting goals and objectives for the company. Mission and Vision Statement As the business under study is a small one, it is important for them to clearly state an effective mission and vision for their business. It will enable them to focus on their target and operate accordingly. Besides, these statements will also help in communicating the value creation and value proposition to their customers and the major stakeholders of the organization. Moreover, a strong mission and vision statement can also facilitates in motivating the employees and provide energetic work atmosphere that will improve the organizational performance. Motivation Considering the present workplace situation in the organization, the company requires to incorporate various intrinsic and extrinsic factors to motivate their workforce to increase the organizational performance. They can utilize different motivational theories proposed by Maslow, Hertzberg or Alderfer for preparing their motivational strategies. Leadership The importance of effective leadership in the organization is inevitable. Rock Paper Scissors has a clear deficiency in effective leadership that needs immediate attention of the owners. They are failing in leading the organization. Hence, it will be wise for them to hire a manager with transformative leadership skills to address the issues in the organization. The leader has to address several issues ranging from motivation, finance, and strategy formulation to making ethical consideration in the business. It is recommended for the leader to consider the Taylors four management principles to bring change and have effective management in the organization. Performance Management It will be the managers responsibility track and manage the performance of the employees. Motivation can only increase the employees performance, but it is important to make note of the performance to understand the development achieved. It helps in defining every aspect of the employees involvement with the organization and its outcome in process. This process starts from the day the employee start working in the organization and end when they take a permanent leave form it. It helps in differentiating the performer from the rest and also tells who is lacking in their performance. Following this tracker, the company can set the appraisal for the good performers and motivate who is lacking. Rock Paper Scissor should also incorporate these steps. Financial Reporting This refers to the budgeting of the company. The company has to make annual budget for the business to track the investments over various sectors and the revenue generated. This will help Rock Paper Scissor to identify the sectors where more investment is required and where they can minimize their investment to have better outcome. Ethical Practices Corporate Social Responsibility policy is required in Rock Paper Scissors for creating value and communicate value proposition to their stakeholders. It will also facilitate in motivating the workers. Their CSR policy should address the environmental degradation and conduct their business accordingly. For instance, the saloon can promote reduction of water wastage as a start of consideration of CSR. Innovation It is required for the business to incorporate innovative model in their business model to operate in the competitive market. The company is required to recognize the cost structure and revenue streams and make comparison between them to understand the requirement of the business. The integration model can help Rock Paper Scissor to continuously supervise the business model and increase revenue generation. Conclusion The above discussion identifies that the size of the organization is of little importance in the case of management. Both the large and small scale business organization requires strategic planning, motivation, ethical consideration, performance management, appropriate leadership and other management aspects. It does not means that the small business requires little strategic planning or set less impressive goals and objectives. However, the small businesses require working on these factors more efficiently to get a desired outcome and compete in the market challenging the big brands operating in the target market segment. Some of the strategies are recommended for the organization under study that has the potential to improve the situation and generate revenue for the business. Though the business is a startup and only completed their one year of operation, proper implementation of the recommendations will help them to reach the breakeven point faster than the present rate of growth . Recommendation Modifications that are required in the business are discussed in the section 3 of the report. It identifies the sections where the company requires implementing strategies. They are: Strategic Planning Goals, objectives and strategies Mission and Vision Statement Ethical Practices Performance management Financial reporting Motivation Leadership Innovation References Buckingham, M., Goodall, A. (2015). Reinventing performance management.Harvard Business Review,93(4), 40-50. Crane, A., Matten, D. (2016). Business ethics: Managing corporate citizenship and sustainability in the age of globalization. Oxford University Press. Fuller, D. (2014). Mission Statement Alignment: Guiding Ministries toward a Strategic Culture Focused on the Great Commission. Jerome, N. (2013). Application of the Maslows hierarchy of need theory; impacts and implications on organizational culture, human resource and employees performance.International Journal of Business and Management Invention,2(3), 39-45. Lidow, D. (2014). Startup leadership: how savvy entrepreneurs turn their ideas into successful enterprises. John Wiley Sons. Maslow, A. H. (2013).A theory of human motivation. Simon and Schuster. Ngo, L. V., O'cass, A. (2013). Innovation and business success: The mediating role of customer participation. Journal of Business Research, 66(8), 1134-1142. Poister, T. H. (2010). The future of strategic planning in the public sector: Linking strategic management and performance.Public Administration Review,70(s1). RockPaperScissors Salon. (2017).Rockpaperscissorssalon.com. Retrieved 2 October 2017, from https://rockpaperscissorssalon.com/ Skokan, K., Pawliczek, A., Piszczur, R. (2013). Strategic planning and business performance of micro, small and medium-sized enterprises. Journal of Competitiveness, 5(4). Steiner, G. A. (2010).Strategic planning. Simon and Schuster. Thesis, E. L. (1937). The beginning of business budgeting. The Accounting Review. 12(1), 43-55